These Terms of Service are effective on November 12, 2021, for current administrators and users, and upon acceptance for new administrators and End users.
- CONSENSUS TERMS OF SERVICE
- DESCRIPTION OF SERVICES
- MODIFICATIONS TO TERMS OF SERVICE AND PRIVACY POLICIES
- MODIFICATIONS TO SERVICE
- MEMBER ACCOUNT, PASSWORD, AND SECURITY
- FAX STORAGE
- FAX SEARCH
- LARGE FILE SHARING
- DISCLAIMER OF WARRANTIES
- LIMITATION OF LIABILITY
- NO RESALE OF THE SERVICE
- SERVICES PROVIDED BY OTHER SERVICE PROVIDERS
- CUSTOMER CONDUCT
- JUNK FAX/SPAM DROP-BOX POLICY
- TERM AND TERMINATION
- PROPRIETARY RIGHTS TO CONTENT
- TELEPHONE CALL RECORDING
- GENERAL TERMS
1. CONSENSUS TERMS OF SERVICE
The eFax® corporate services described in Section 2 below (the “Corporate Service(s)” or the “Service(s)”), owned and operated by Consensus Cloud Solutions, LLC (“Consensus”), a Delaware corporation and/or Consensus Cloud Solutions International Ltd (“Consensus Ireland”), an Irish company (each, “Consensus”), are provided to Customers under these terms and conditions and all operating rules, policies, price schedules, and other supplemental documents referred to in this Customer Agreement or published from time to time by Consensus (collectively, the “CUSTOMER AGREEMENT”).
Your service will be provided to you and you will legally be a customer of (i) Consensus Cloud Solutions, LLC. if your account is registered in the United States and (ii) Consensus Cloud Solutions International Ltd if your account is registered outside of the United States.
The contact details of Consensus Cloud Solutions International Ltd. are as follows:
Address: Unit 3.1, Woodford Business Park, Santry, Dublin 17, Ireland
Registration number: 379517 – VAT number: IE 6399517U
The contact details of Consensus Cloud Solutions, LLC. are as follows:
Address: 700 S. Flower St., 15th Floor, Los Angeles, CA 90017, U.S.A., ATTN: Legal
This CUSTOMER AGREEMENT (which includes the supplemental documents which are expressly incorporated herein) comprises the entire agreement between Customer and Consensus and supersedes all prior agreements between the parties regarding the subject matter contained herein. Notwithstanding the foregoing, Customer’s use of any software provided by Consensus and related to the Service(s) shall be pursuant to a separate agreement governing Customer’s use of such software.
BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE “I ACCEPT” BUTTON, CUSTOMER IS INDICATING ITS AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS CUSTOMER AGREEMENT.
1.1 CUSTOMER’S END USERS
CUSTOMER AGREES THAT IT IS RESPONSIBLE FOR ALL INDIVIDUAL END USERS, INCLUDING ADMINISTRATORS AS DEFINED BELOW, WHO ACCESS AND/OR USE THE SERVICE THROUGH CUSTOMER’S CORPORATE ACCOUNT (” End Users”). Accordingly, the terms, conditions, restrictions and obligations of this CUSTOMER AGREEMENT applicable to Customer (excluding Customer’s payment obligations to Consensus) shall be construed also to apply to all Customer’s End Users, and Customer shall be liable for any breach hereof by any of Customer’s End Users. Customer understands and agrees that Customer will have the ability to access all Customer’s End Users’ account activity, including Customer’s altering the configuration of Customer’s End Users’ accounts. Customer will provide to Customer’s End Users all due notices and information regarding Customer’s ability to access, view and control Customer’s End Users’ use of the Service; and Customer will provide Customer’s End Users with sufficient written instruction to ensure Customer’s End Users use the Service in compliance with the terms, conditions, obligations and restrictions set forth herein. Customer acknowledges and agrees that Consensus “free” services, such as eFax Free® and jConnect Free and eVoice Free® (“Free Services”) are for PERSONAL, NON-COMMERCIAL USE ONLY. Consensus is permitted from time-to-time to audit Customer’s use of Consensus Free Services by comparing Customer’s internal email domain name extensions with the email domain name extensions associated with Consensus Free Service accounts. Customer agrees to provide Consensus upon request with a list of all of domain name extensions used by Customer for its internal email, and to update that list from time-to-time as domain name extensions are added or deleted. In the event jConsensus discovers that any Free Service account has an email domain name extension identical to any of Customer’s internal email domain name extensions, Consensus will notify Customer and Customer will be required to either terminate the violating Free Service account or add that account to their account under this CUSTOMER AGREEMENT. Customer agrees to this CUSTOMER AGREEMENT) at the pricing applicable under this CUSTOMER AGREEMENT.
1.2 CUSTOMER’S ADMINISTRATOR
Once Member’s eFax Corporate account is activated, Consensus will automatically send an administrator user name and password by email to the individual designated by Member in the registration process as Member’s administrative contact (the “Administrator”). The Administrator can access eFax Corporate’s Web-based administrative tool using the Administrator user name and password at the Web site designated by Consensus (the “Administrative Tool”). Through the Administrative Tool, the Administrator can assign, reassign or unassign Service telephone numbers to Member’s Users. Member acknowledges and agrees that all Service telephone numbers assigned, reassigned or unassigned through the Administrative Tool shall be deemed to be active accounts for billing and all other purposes under this ETS. In order to remove a Service telephone number from Member’s account, and thereby avoid charges for that account, Member must call the eFax Corporate Sales Department.
If you begin the sign up process for the eFax Corporate service process but fail to complete the process, j2 Cloud Services, Inc. may contact you in an effort to help you sign up for the services or other Company services that may be of interest. You hereby authorize Consensus to make such contact, even if you ultimately determine not to sign up for the Service.
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2. DESCRIPTION OF SERVICES
Consensus is providing Member with a capability to send and receive fax documents using electronic mail (“email”) pursuant to the terms set forth herein. Member must: (1) provide all equipment necessary to receive email; (2) provide its own email address to which the fax documents will be routed; and (3) provide for its own access to an email service and pay any access, service or other fees associated with such email services.
2.1 DESCRIPTION AND PRICE OF CORPORATE SERVICE
The Corporate Service currently known as “eFax Corporate” is described here. The price schedule for this Corporate Service is detailed in the quote document you received and is also available here.
If you signed up for the thirty (30) day trial offer, the activation fee and the subscription fee will be waived for any DID’s added in the first thirty days from account creation. For DID’s added after the first thirty days, you will be charged a £9.00activation fee for all DID’s and £9.00 subscription fee for local DID’s and a £10.00 subscription fee for toll-free DIDs. As part of this trial offer, you will receive a one-time credit of £35 against your send usage which will expire sixty days following account creation. If you exceed the one-time £35 credit, you will be charged for any overage above the £35 credit. Also, as part of this trial offer, each DID will receive one hundred (100) inbound pages aggregated across the entire account and inbound overage will be charged at £0.06 per page and outbound overage will be charged at the rates set forth here.
In addition to the Corporate Service, Customer has the option to order one of Consensus secure Corporate Services, “eFax Secure™” or TLS encryption. Please note that a Customer is unable at this time to order both eFax Secure and TLS encryption. Through eFax Secure, Customer receives the same services as eFax Corporate except that an email notification is sent upon receipt of a fax, which contains a secure link to access the fax from a secure 128 SSL bit encrypted storage Inbox dedicated for that telephone number. TLS encryption service enables Consensus to route faxes to Customer through encrypted secure email. It ensures that all faxes sent to Customer through the Corporate Service will be routed through a single gateway and will be encrypted as they pass across the Internet. SMTP over TLS (SSL over SMTP) is implemented using the Extended SMTP (E-SMTP) protocol, and is detailed in RFC 3207. Consensus TLS transmissions use enforced TLS via an X.509 certificate exchange. The use of TLS is negotiated between SMTP servers by use of a single Service Extension to SMTP, known as STARTTLS. If the request is accepted, the two servers will validate each other’s certificates and the channel then becomes encrypted. After this point, all communications between the servers will be private. For inbound faxing, Customer’s MTA (Mail Transfer Agent) provides its server certificate for authentication. For outbound faxing, Consensus MTA supplies its server certificate for authentication.
An additional £1.20 service fee (above and beyond standard eFax Corporate fees) applies for each Service Telephone Number on an eFax Secure Account.
The following additional service fees (above and beyond standard eFax Corporate fees) apply for TLS encryption:
|Monthly License Fee per Account
Consensus and Customer acknowledge and agree that Customer may be porting certain telephone numbers from Customer’s current telecommunications carrier(s) to Consensus telecommunications carrier(s) to be placed in Consensus name (“Ported DIDs”-Direct Inward Dial). Consensus charges for these Ported DIDs depend on their location and quantity.
For United States locations, ports are priced based on the quantity of numbers being billed. For blocks of at least 100 DIDs, where an entire range from XX00 to XX99 are being ported (“block ports”), there is a one-time fee of £2.00 for each Ported DID, which will be invoiced on the monthly bill for the month in which Customer makes the request to port. In the event Customer requests that any such Ported DIDs be ported back to Customer, Customer will pay Consensus a fixed fee of £60.00 plus £2.00 per Ported DID requested to be ported back to Customer.
If you “ported in” a telephone number in connection with your use of efax or are entitled to “port out” an efax number under local law, you may “port out” that number upon termination of your efax account only if you satisfy the following requirements: (i) you provide written notice to Consensus of your intention to “port out” the telephone number associated with the terminated efax account no later than thirty (30) days after the date of termination of your efax account (the “porting notice period”); (ii) your new telephone carrier provides our telephone carrier with a duly executed porting request prior to the expiration of the porting notice period; and (iii) prior to the expiration of the porting notice period, Consensus has received an administration fee to cover its costs associated with processing the port in an amount of (a) £25 (or the equivalent in local currency) if you “ported in” the telephone number or (b) £65 if you are entitled to “port out” an efax number under local law. You hereby authorize Consensus to charge your credit card in the applicable amount or to otherwise arrange to make this payment to Consensus within the porting notice period. If you fail to satisfy these requirements, the telephone number you “ported in” will become the sole and exclusive property of Consensus.
For United States locations that are not block ports, there is a one-time fee of £10.00 for each Ported DID, which will be invoiced on the monthly bill for the month in which Customer makes the request to port. In the event Customer requests that any such Ported DIDs be ported back to Customer , Customer will pay Consensus a fixed fee of £60.00, plus £10.00 per Ported DID requested to be ported back to Customer.
Customer shall not delete from their account Ported DIDs during the Term of the Agreement.
Upon termination of this Agreement (other than termination due to a Default by Customer ), Consensus agrees, following receipt of a written request from Customer send to [email protected] and received within 60 days of the termination date, to use commercially reasonable efforts to transfer back the Ported DIDs to a telecommunications provider designated by Customer. In the event Customer fails to request to port any Ported DIDs back to Customer within thirty (30) days of the termination of this Agreement, Customer shall no longer have a right to have any Ported DIDs ported back to it.
CUSTOMER ALSO UNDERSTANDS AND AGREES THAT CUSTOMER WILL HAVE USE OF THE TELEPHONE NUMBER(S)(DIDs) THAT ARE PROVIDED AS PART OF THE SERVICES ONLY UNTIL THE END OF THE TERM OF THEIR AGREEMENT WITH CONSENSUS OR UNTIL CONSENSUS NO LONGER PROVIDES THEM WITH SERVICES, EXCEPT IF THEY SATISFY THE REQUIREMENTS FOR PORTED DIDS SET FORTH ABOVE. CONSENSUS IS GRANTING CUSTOMER THE REVOCABLE PERMISSION TO USE SUCH DID(S) IN ACCORDANCE WITH THIS AGREEMENT FOR THE LENGTH OF THE TERM OF THE AGREEMENT. CUSTOMER UNDERSTANDS AND AGREES THAT CONSENSUS IS THE CUSTOMER OF RECORD OF ALL DID(S) PROVIDED AS PART OF THE SERVICES AND, THEREFORE, CONSENSUS HAS CERTAIN RIGHTS WITH RESPECT TO THE DID(S), INCLUDING WITHOUT LIMITATION CERTAIN RIGHTS RELATING TO PORTING OF THE NUMBER(S) (“PORTING” IS CAUSING OR ATTEMPTING TO CAUSE NUMBER(S) TO BE TRANSFERRED, SWITCHED, OR OTHERWISE MOVED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY). AS THE CUSTOMER OF RECORD FOR THE TELEPHONE NUMBER(S), CONSENSUS HAS A DIRECT RELATIONSHIP WITH THE TELEPHONE COMPANY THAT PROVIDES THE UNDERLYING TELECOMMUNICATIONS THAT SUPPORT THE SERVICES YOU RECEIVE FROM CONSENSUS. CUSTOMER UNDERSTANDS AND AGREES THAT CONSENSUS IS NOT, ITSELF, A TELEPHONE COMPANY AND THEREFORE CONSENSUS IS NOT UNDER ANY LEGAL OBLIGATION TO PERMIT CUSTOMER TO PORT ANY TELEPHONE NUMBER(S) PROVIDED AS PART OF THE SERVICE UNLESS CUSTOMER SATISFIES THE REQUIREMENTS SET FORTH ABOVE IN RELATION TO PORTING. CUSTOMER UNDERSTANDS AND AGREES THAT CUSTOMER IS EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO CAUSE SUCH DID(S) TO BE TRANSFERRED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY UNLESS THEY ARE PORTED DIDS AND CUSTOMER SATISFIES THE REQUIREMENTS SET FORTH ABOVE. IN THE EVENT CUSTOMER VIOLATES THE FOREGOING PROVISION, CUSTOMER AGREES TO IMMEDIATELY RETURN THE DID(S) TO CONSENSUS AND PAY CONSENSUS AN AMOUNT EQUAL TO £300 OR THE EQUIVALENT IN LOCAL CURRENCY). CUSTOMER AUTHORIZES CONSENSUS TO CHARGE THE CREDIT CARD ON FILE FOR CUSTOMER’S ACCOUNT OR TAKE ANY OTHER MEASURES REQUIRED TO COLLECT THIS PAYMENT AND TO CAUSE THE DID(S) TO BE SO RETURNED. CUSTOMER AGREES THAT THIS PAYMENT REPRESENTS LIQUIDATED DAMAGES REFLECTING A REASONABLE MEASURE OF THE ACTUAL OR ANTICIPATED HARM, DAMAGES CAUSED, AND ADMINISTRATIVE FEES INCURRED BY CONSENSUS FROM SUCH VIOLATION IN LIGHT OF THE DIFFICULTIES OF PROOF OF CONSENSUS LOSS AND THAT THIS PAYMENT IS NOT A PENALTY. SOME NON-US JURISDICTIONS DO NOT ALLOW LIMITATIONS TO BE PLACED ON CUSTOMER’S RIGHT TO PORT THE DID ASSIGNED TO YOU, SO SOME OF THESE LIMITATIONS MAY NOT APPLY IF CUSTOMER OR THE DID(S) ASSIGNED TO CUSTOMER ARE LOCATED IN SUCH A JURISDICTION.
CUSTOMER UNDERSTANDS AND AGREES THAT FOLLOWING THE TERMINATION OF SERVICE FOR ANY REASON, THE DIDs PROVIDED BY CONSENSUS AS PART OF THE SERVICES AND ANY PORTED DIDS WHICH CUSTOMER FAILS TO REQUEST TO PORT AS SET FORTH ABOVE MAY BE RE-ASSIGNED IMMEDIATELY TO ANOTHER CUSTOMER, AND CUSTOMER AGREES THAT CONSENSUS WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH RE-ASSIGNMENT, AND CUSTOMER HEREBY WAIVES ANY CLAIMS WITH RESPECT TO ANY SUCH RE-ASSIGNMENT, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF CONSENSUS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
2.2 PAYMENT FOR CORPORATE SERVICE
- Customer agrees to pay all charges for the Corporate Services to which Customer subscribes at the prices and upon the terms set forth in this CUSTOMER AGREEMENT (including all documents incorporated herein) and as updated from time to time by Consensus. Customer’s payment obligation for the Corporate Services shall accrue on the date CUSTOMER AGREEMENT is agreed to by Customer (whether or not Customer has provisioned telephone numbers to its End Users or otherwise initiated use of the Services). All charges will be exclusive of value added tax (“VAT”), sales tax or other taxes, except as required by law. Consensus reserves the right to change prices or institute new charges for access to or use of Corporate Services at any time upon not less than thirty (30) days’ notice to Customer. All changes will be posted on the efaxcorporate.com World Wide Web site, and such posting shall be considered sufficient notice to Customer. Customer is responsible for regularly reviewing pricing information so posted to obtain timely notice of such changes. Continued use of Corporate Services or non-termination of Corporate Services after changes are posted constitutes Customer’s acceptance of the prices and/or charges as modified by the posted changes.
- For all offers except the thirty (30) day trial offer, Consensus will charge, in arrears on a monthly billing cycle, to the credit card account provided by Customer all activation, subscription, and usage fees, which charges are hereby authorized by Customer. For the thirty (30) day trial offer, Consensus will charge, in advance on a monthly billing cycle which will begin the first day of the month after the end of the trial period, to the credit card account provided by Customer an amount for all activation, subscription, usage fees, and any other fees, such fees are hereby authorized by Customer. Additionally, for all offers, usage charges shall l be charged to the credit card as certain billing thresholds are reached, as established by Consensus, within any given billing cycle. Customer further agrees that Consensus may submit charges for Customer’s account without further authorization from Customer, until Customer provides prior notice that Customer has terminated this authorization or wishes to change Customer’s designated card. If the payment method for Customer’s account is by credit or debit card and payment is not received by Consensus from the card issuer or its agents, Customer agrees to pay all amounts due upon demand by Consensus. In order to avoid interruptions in the Services caused by rejected credit or debit card charges, Consensus reserves the right to update your credit or debit card details (such as expiration dates or new card numbers) where this is not prohibited by law. You understand and agree that Consensus is entitled to obtain such updated card details, store them and use them to bill charges.
- Alternatively, if Customer chooses to be invoiced, Consensus will establish credit and user number limits as deemed appropriate based on Customer’s credit history. In that case, Consensus will invoice Customer on a monthly billing cycle either in arrears or in advance depending on the offer as set forth in Section 2.2(2) above, for all activation, subscription, and usage charges, which invoices shall be paid by Customer within thirty (30) days of the date of invoice. Invoices, including billing details, will be delivered to Customer via either mail or in electronic form via email or a webpage. Requests for invoicing outside of this standard must be requested via email to [email protected]. If approved, the Customer will be charged an amount not to exceed £23 per invoice request and the amount will be added to the next month’s invoice. If Customer incurs charges beyond its established credit limit, Consensus will be entitled to immediate payment for such charges. Payments not received within thirty days will accrue interest at a rate of one and one-half (1 ½%) percent per month, or the highest rate allowed by applicable law, whichever is lower. Payments shall be made in the currency of the pricing agreed upon by Consensus and Customer, either U.S. dollars, British Pound Sterling or Euros.
- Customer understands and agrees that any activation or other up-front fees are non- refundable, and that the monthly subscription fees are payable on a monthly basis. Cancellation on the first day, or any day, of a monthly period shall be considered as Customer usage for that monthly period and no refund shall be made for that monthly period. With respect to Consensus outbound faxing service, Consensus will bill you for each attempt made by Consensus to send the fax where any transmission occurs whether or not the transmission is completed, such as instances when someone answers the call or transmission is interrupted before completion.
- If Customer subscribed for eFax Corporate Services pursuant to a special offer granting Customer a thirty (30) day free trial period, Customer’s activation fee for any Service telephone numbers activated after the free trial period and the monthly recurring fee, and any inbound and outbound usage charges, any activation fees and other fees, as applicable, will be PRE-AUTHORIZED AGAINST CUSTOMER’S CREDIT CARD OR DEBIT CARD LIMIT (meaning the amounts pre-authorized will not be considered available credit or debit funds in such account) and will be charged to Customer’s credit or debit card, without further authorization from Customer ,account creation.For Customers who elect to be invoiced, you will be invoiced in advance which will begin the first day of the month after the end of the trial period for the monthly recurring charge, any inbound and outbound usage charges, the activation fees and any other fees for the DIDs. If you cancel before the end of the thirty day period, you will only be responsible for any overages or amounts not included in the free trial. If you cancel after the thirty day period, you will be charged for the full month in which you cancelled unless you cancel on the first day of the month.
- Customer agrees to reimburse Consensus for all costs and expenses incurred by Consensus in connection with Consensus attempting to collect any amount due hereunder, including reasonable attorneys’ fees and other costs of collection. In addition, Consensus reserves the right to suspend or terminate Corporate Services without notice for any non-payment of due charges, including but limited to rejection of any credit or debit card charges or if Customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Consensus when Consensus believes Customer is liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Consensus. In the event of suspension or termination for non-payment, a fee of £60.00 will be charged to reactivate the account.
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If you are a Customer and the Services involve the processing of personal data which is subject to the General Data Protection Regulation (EU) 2016/679, the “GDPR”), Consensus Cloud Solutions International Ltd is a processor and you are the controller in relation to such personal data (as defined in the GDPR), which is processed pursuant to this Agreement.
You retain control over the content of the faxes, and as such the types of personal data that are subject to processing cannot be categorised by Consensus Cloud Solutions International Ltd in these terms and conditions. It is assumed such personal data may include all categories of personal data relating to customer’s, or its customer’s own clients, customers, suppliers, employees, other personnel and/or other data subjects.
As processor, Consensus Cloud Solutions International Ltd shall, in relation to personal data (as defined in the GDPR) provided by you or generated arising from the performance of the Services under this Agreement:
(a) process such personal data in accordance with these terms and conditions and otherwise comply with your documented (including email) instructions in connection with such processing. Where such instructions are provided orally, we shall keep a record of these. If at any point, Consensus Cloud Solutions International Ltd becomes unable to comply with your instructions regarding the processing of personal data (whether as a result of a change in applicable law, or a change in your instructions, or for any other reason),Consensus Cloud Solutions International Ltd shall promptly:
(i) notify you of such inability, to the extent permitted by applicable law; and
(ii) cease all processing of the affected personal data (other than merely storing and maintaining the security of the affected personal data) until such time as you issue new instructions with which Consensus Cloud Solutions International Ltd is able to comply.
(b) ensure personal data are kept confidential; (ii) take reasonable steps to ensure the reliability and trustworthiness ofConsensus Cloud Solutions International Ltd personnel and any subprocessors, and (iii) take reasonable steps to ensure that all relevant Consensus Cloud Solutions International Ltd personnel, and any relevant subprocessors, have committed themselves to ensuring the confidentiality of all personal data that they process;
(c) ensure that, in each instance in which Consensus Cloud Solutions International Ltd engages a subprocessor, it shall notify you and : (i) allow you a reasonable opportunity to object to the appointment of that subprocessor (and your authorisation is deemed to be granted if you do not object within thirty (30) days of being notified of the proposed subprocessor); and (ii) enter into a binding written agreement with the subprocessor that imposes on the subprocessor the same obligations that apply to Consensus Cloud Solutions International Ltd under this Agreement with respect to the processing of personal data; subject to compliance with the foregoing, you hereby generally authorise Consensus Cloud Solutions International Ltd to engage sub-processors in relation to the Services.
(d) at your request and sole expense, promptly provide you with all reasonable technical and organisational assistance (taking into account the nature and functionality of the Services) necessary to respond appropriately to requests from individuals to exercise their rights under the GDPR; (e) at your request and sole expense, promptly provide you with all reasonable assistance necessary to enable you to: (i) notify relevant breaches of the GDPR to the relevant authorities and/or affected individuals; (ii) conduct data protection impact assessments, where required; and (iii) obtain any necessary authorisations from any relevant regulatory authorities;
(g) at your request and sole expense:
(i) promptly provide you with all information necessary to enable you to demonstrate compliance with your obligations under the GDPR, to the extent that Consensus Cloud Solutions International Ltd is able to provide such information; and
(ii) allow for and contribute to audits, including inspections, conducted by you your auditors or appointees, provided that such audit shall be during regular business hours, with reasonable advance notice to Consensus Cloud Solutions International Ltd and subject to reasonable confidentiality procedures. Before the commencement of any such audit, the parties shall mutually agree upon the scope, timing, and duration of the audit. You may not audit Consensus Cloud Solutions International Ltd more than once annually; and
(h) notify you without undue delay in the event of:
(i) becoming aware of any personal data breach; or
(ii) receipt of any correspondence or communication from any individual, regulatory authority or third party regarding the processing of personal data; and (i) apply appropriate technical and security measures to protect any such personal data against unauthorised or unlawful processing and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to such personal data.
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4. MODIFICATIONS TO TERMS OF SERVICE AND PRIVACY POLICIES
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5. MODIFICATIONS TO SERVICE
Consensus reserves the right to modify or discontinue the Service upon thirty (30) days’ notice to Customer . Consensus shall not be liable to Customer or any third party should Consensus exercise its right to modify or discontinue the Service.
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6. MEMBER ACCOUNT, PASSWORD, AND SECURITY
As part of the registration process, Customer shall be required to provide an email address. Once registered as a Customer of the Service, a password and fax number automatically will be sent to Customer by email. Customer may change Customer’s password to protect Customer’s faxes by accessing the My Account section of the efaxcorporate.com World Wide Web site. Customer entirely is responsible if Customer does not maintain the confidentiality of Customer’s password, fax number and account information. Furthermore, Customer entirely is responsible for any and all activities which occur under Customer’s account. Customer agrees to notify Consensus immediately of any unauthorized use of Customer’s account or any other breach of security known to Customer.
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7. FAX STORAGE
If you elect to have storage for your eFax Corporate account, Consensus will store fax messages received through your eFax Corporate Number. The Administrator has the ability to set the retention period for stored faxes, measured from the date of receipt of such fax. You may access these faxes through the online eFax Message Center. You acknowledge that Consensus may change its practices and limitations concerning storage of fax messages, including without limitation, the maximum number of days that fax messages will be retained, the maximum number of messages stored at any one time, and the maximum storage space that will be allotted on Consensus servers on your behalf, at any time, as provided for in Section 5. You further agree that, subject to applicable law, Consensus has no responsibility or liability whatsoever for the storage, deletion of, or failure to store any fax messages and/or other communications maintained or transmitted by the Services.
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8. FAX SEARCH
If you have elected to have storage for your Corporate account, Consensus will scan, perform optical character recognition and index the text of fax messages received through your eFax Corporate Number. The indexed text of these faxes will be searchable through the online eFax Corporate Message Center for as long as the faxes are stored there. Consensus may also offer other features and functionality from time to time. You acknowledge that Consensus may change its practices and limitations concerning the search and indexing capabilities of fax messages, including without limitation, the features and functionality, at any time as provided for in Section 5. You further agree that, subject to applicable law, Consensus has no responsibility or liability whatsoever for the searching or indexing of or failure to search or index any fax messages and/or other communications maintained or transmitted by the Services.
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9. LARGE FILE SHARING
If Customer has elected to have storage for its eFax Corporate account, the Administrator can activate a feature that enables End Users to provide third parties access over the Internet to files (“Large File Sharing”). Large File Sharing is available through the eFax Corporate™ website upon login. Files can be uploaded, recipient email addresses added and upon submission recipients receive an email with a link to access the transmitted files.
If activated by the Administrator, End Users may upload a maximum of one cumulative gigabyte per each Large File Sharing submission (in a single file, or a combination of multiple files). End Users may designate up to twenty (20) recipients per submission. After submission, the system will email the End User’s recipients a link to the uploaded files. The End User who submitted the Large File Submission may only access the uploaded files if he or she designated him or herself as a recipient. Each recipient may download the transmitted file(s) a maximum of five (5) times over a period of thirty (30) days from the original submission.
Customer acknowledges and agrees that Large File Sharing is provided as a convenience only. Furthermore, Customer acknowledges that links to files uploaded through Large File Sharing are public and non-secure, in that such links may be forwarded freely to any third party by the designated recipients, or forwarded by other third parties whom the sending End User did not designate. For that reason, Consensus assumes no responsibility for the security, confidentiality or privacy of files uploaded via this feature.
By using this feature, Customer acknowledges and agrees: (i) to assume sole responsibility for the content of any files uploaded, hosted and/or transmitted by any End User; and (ii) to assume any liability arising from any End User’s transmission of, and/or any third party’s receipt of, any End User’s uploaded files, even if the sending End User did not designate such third party as a recipient in the original Large File Sharing submission.
Consensus further disclaims any liability or responsibility for any failure or malfunction of this feature, whether or not such failure prevents Customer or and End User from utilizing the feature, including but not limited to: an error in the Large File Sharing submission process; deletion of or failure to store any uploaded files; non-receipt of requested notification emails; broken or non-functional links to files that an End User may have uploaded; or rejection of an end User’s files for any reason, including due to a virus in one of the End User’s files.
Consensus may discontinue or change the terms under which this feature is provided to Customer at any time, including, without limitation, changes in the maximum number of days that uploaded files are retained, the maximum cumulative upload size of each submission, the maximum number of uploaded files stored at any one time and/or the maximum storage space that will be allotted on Consensus servers to store the uploaded files.
In the event that Consensus, in its sole discretion, determines or suspects that any uploaded file(s) constitute(s), or may give rise to, a violation of any law or regulation or this Customer Agreement, or Customer or any End User is otherwise in breach of any provision of this Customer Agreement, Consensus reserves the right to remove Customer’s, or any End User’s, stored file(s) and/or to deactivate links to stored file(s) without further notice to Customer.
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10. DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CONSENSUS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CONSENSUS MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES CONSENSUS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY COMMUNICATIONS OR TRANSMISSIONS, OR THE ACCURACY OF ANY TRANSLATION OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA, OR THE ACCURACY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE, OR THE ACCURACY OR RELIABILITY OF ANY FILTERING TECHNOLOGY USED IN CONNECTION WITH THE SERVICE, OR THAT DEFECTS IN EFAX.COM SOFTWARE WILL BE CORRECTED. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER’S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. CUSTOMER ASSUMES FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, DATA OR FILES UPLOADED, HOSTED OR TRANSMITTED VIA THE LARGE FILE SEND FEATURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER ANY THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. CONSENSUS MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE. CONSENSUS ASSUMES NO RESPONSIBILITY FOR THE DELETION OR FAILURE TO STORE FAX AND EMAIL MESSAGES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM CONSENSUS OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CUSTOMER .
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11. LIMITATION OF LIABILITY
IN NO EVENT SHALL CONSENSUS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF CONSENSUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CONSENSUS LIABILITY TO CUSTOMER S OR ANY THIRD PARTIES IS LIMITED TO £35. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER..
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12. NO RESALE OF THE SERVICE
Customer agrees not to resell the use of the Service.
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13. SERVICES PROVIDED BY OTHER SERVICE PROVIDERS
Consensus offers the Service to its Customers as a capability, consistent with the terms and conditions hereof, for generating, acquiring, transforming, processing, utilizing or making available information via telecommunications services purchased from telecommunications carriers (“Carriers”) and information services purchased from other ISPs. Consensus does not provide or resell telecommunications services, but where necessary may obtain and integrate telecommunications services from Carriers as part of the Service it offers to its Customers. The per minute charge, if any, charged by Consensus to its Customers for any or all of the Services includes: (a) the charges, surcharges, taxes, fees, and assessments, without limitation, imposed on Consensus by Carriers, calculated on a per minute basis (“Carrier charges”), and (b) a Service management fee equal to the difference, if any, between the charges imposed by Consensus for any or all of the Services and Carriers’ charges..
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14. CUSTOMER CONDUCT
Customer solely is responsible for the contents of its transmissions through the Service, and Consensus simply acts as a passive conduit for Customer to send and receive information of Customer’s own choosing. However, Consensus reserves the right to take any action with respect to the Service that Consensus deems necessary or appropriate in Consensus sole discretion if Consensus believes Customer or Customer’s information may create liability for Consensus, compromise or disrupt the Service for Customer or other Consensus subscribers, or may cause Consensus to lose (in whole or in part) the services of Consensus ISPs or other suppliers. Customer’s use of the Service is subject to all applicable local, state, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti- discrimination or false advertising). Customer agrees: (1) to comply with US law regarding the transmission of technical data exported from the United States through the Service; (2) not to use the Service for illegal purposes; (3) not to interfere or disrupt networks connected to the Service; (4) to comply with all regulations, policies and procedures of networks connected to the Service; (5) not to use the Service to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and (6) not to transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. The Service makes use of the Internet for Customer to send and receive information of Customer’s own choosing; therefore, Customer’s conduct is subject to Internet regulations, policies and procedures. Customer will not use or reference the Service for chain letters, junk fax or junk mail, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process, and will not attempt to gain unauthorized access to other computer systems. Customer shall not interfere with another Customer’s use and enjoyment of the Service or another entity’s use and enjoyment of similar services.
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15. JUNK FAX/SPAM DROP-BOX POLICY
The transmission of unsolicited commercial “junk faxes” is illegal in the United States under the Federal Telephone Consumer Protection Act of 1991 (http://www.fcc.gov/guides/fax- advertising) and in the European Union under Directive 2002/58/EC and Directive 2009/136/EC, and is also illegal under the law of a number of other countries r states and provinces. Consensus distribution of advertising to its customers is not considered unsolicited fax advertising based upon Member’s acceptance of this Agreement.
Consensus understands that receipt of such faxes can impair your use of our Services. Accordingly, Consensus intends to use legally available means to prevent distribution and receipt of such junk faxes to our Members. If Member believes he or she has received a junk fax, we ask that the Member take the following two steps:3
(1) If the junk fax contains a telephone number, fax number, or other contact information to “unsubscribe” from receipt of additional junk faxes, please do so; and
(2) Please go to the following web page to file a complaint with Consensus by inserting the required information and including a copy of the offending fax: https://enterprise.efax.com/contact-us.
Member hereby acknowledges and agrees that Consensus, as owner of all fax numbers issued through the Service, has any and all rights to assert any and all legal claims available against any third party as a result of Member’s receipt of any unsolicited faxes, including but not limited to claims under the Telephone Consumer Protection Act of 1991, and to the extent Member does have any rights to bring any such claims, Member hereby assigns any and all such rights to Consensus.
Because Consensus numbers may be reassigned to other customers in the event Member’s account is canceled, and to ensure the best possible service for all customers, Member is not permitted to “opt in” to receive spam faxes on Member’s Consensus number.
Consensus does not permit its customers to use their Consensus number as a “drop-box” for responses to email spam offers. If Member believes he or she has received email spam that uses an Consensus number as a fax drop-box for responses, we ask that the Member take the following two steps:
(1) If the email contains an email address, telephone number, fax number, or other contact information to “unsubscribe” from receipt of additional emails, please do so.
(2) If Customer is unable to successfully “unsubscribe,” please forward the offending email to [email protected]. We will investigate Customer’s complaint and determine if the fax number referenced in the spam email is owned by Consensus. If it is, we will attempt to contact the customer and, if necessary and appropriate, terminate their Consensus Service.
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Customer agrees to indemnify and hold Consensus, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Customer’s use of the Service, the violation of this CUSTOMER AGREEMENT by Customer, or the infringement by Customer, or other user of the Service using Customer’s computer, of any intellectual property or other right of any person or entity.
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17. TERM AND TERMINATION
This CUSTOMER AGREEMENT shall commence on the date it is entered into by Customer and shall continue in full force and effect for a period of one (1) month, and thereafter this CUSTOMER AGREEMENT shall automatically renew on a monthly basis. At any time, either party may terminate this CUSTOMER AGREEMENT without cause upon prior written notice. In addition, this CUSTOMER AGREEMENT may be terminated at any time by either party upon written notice if the other party (a) ceases to function as a going concern or to conduct operations in the normal course of business, or (b) has a petition filed by or against it under any state or federal bankruptcy or insolvency laws (or their foreign equivalents) which petition has not been dismissed or set aside within sixty (60) days of filing. Consensus shall not be liable to Customer or any third party for termination of this CUSTOMER AGREEMENT or the Service. Upon termination of the Service or this CUSTOMER AGREEMENT, Customer’s right to use the Service immediately ceases. Customer shall have no right and Consensus will have no obligation thereafter to forward any unread or unsent messages to Customer or any third party. Customer shall have no right and Consensus will have no obligation after termination to refund any pre-paid amounts to Customer, except as otherwise provided herein. Consensus reserves the right to refuse the Service to any Customer who has cancelled any number of previous Service accounts.
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18. PROPRIETARY RIGHTS TO CONTENT
Customer acknowledges that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to Customer by the Service (“Content”) by Consensus or Consensus Advertisers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws; therefore, Customer is only permitted to use this Content as expressly authorized by the Service or the Advertiser. Customer may not copy, reproduce, distribute, or create derivative works from this Content without expressly being authorized to do so by the Service or the Advertiser.
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19. TELEPHONE CALL RECORDING
Consensus records all telephone calls to or from users for the purposes of training, improvement of services, fraud prevention and to ensure the accuracy of instructions communicated to us. All telephone recordings shall be the property of Consensus.
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20. GENERAL TERMS
This CUSTOMER AGREEMENT is governed in all respects by the laws of England and Wales. The UN Convention on Contracts for the International Sale of Goods is expressly disclaimed. Both parties submit to personal jurisdiction in London, England and further agree that any cause of action relating to this CUSTOMER AGREEMENT shall be brought in a court in London, England. If any provision of this CUSTOMER AGREEMENT is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Consensus failure to act with respect to a breach by Customer or others does not waive Consensus right to act with respect to that or subsequent or similar breaches. Customer may not assign or transfer this CUSTOMER AGREEMENT or any rights hereunder, and any attempt to the contrary is void. Consensus shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond Consensus reasonable control. Customer agrees that Consensus may communicate with Customer via email and any similar technology for purposes relating to Customer’s Customer ship or the Service and any other services provided or which may in the future be provided by Consensus or on Consensus behalf. This CUSTOMER AGREEMENT Customer Agreement forth the entire understanding and agreement between the parties with respect to the subject matter hereof.. Information about fees for services offered by Consensus are available at Consensus corporate web site www.consensus.com.
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